PRIVACY POLICY
INFORMATION WE COLLECT
Depending on how you use the site, we may collect your name and contact details; billing and delivery addresses; order, return and transaction information; payment status and payment-method information supplied by our payment providers, although we do not need to receive your full card details; messages and customer-service correspondence; account information where applicable; marketing preferences; and technical and usage information such as device, browser, IP address and website activity where collected by enabled services.
INFORMATION CUSTOMERS PROVIDE WHEN ORDERING OR CONTACTING US
We process information you provide when placing an order, creating an account, contacting customer care or choosing marketing preferences. Wix and our payment providers support account authentication and secure payment processing.
How information is used
We process data under strict UK legal grounds: to fulfil our contract with you when you buy designer wear; to comply with legal duties; or when we have your clear permission, such as joining our newsletter. You can withdraw this consent at any time. We never sell your personal information to third parties, ensuring your data remains private and secure.
Processing orders and payments
Our fashion store uses a secure hosting platform to facilitate our sales. Your personal data is stored on protected servers secured by industry-standard firewalls. Every transaction processed through our shop complies with PCI-DSS requirements, ensuring your credit or debit card details are handled safely during your purchase with Levelled.
Delivery and customer support
General contact and order details are shared with our trusted UK couriers to ensure your premium sportswear reaches you safely. We only provide these delivery partners with the specific information required to complete the shipment and will never share more than is absolutely necessary for logistics.
Marketing communications
We may get in touch regarding your account status, to help fix technical issues, or to settle any billing queries. With your consent, we also send out style updates and news about our latest drops. We may also invite you to take part in brief surveys to help us improve the shopping experience at Levelled.
The website may use essential cookies needed for core functionality and, where enabled, analytics, functional or advertising technologies. Where consent is legally required for non-essential technologies, they should not be used until the required consent has been obtained. Cookie settings and available controls may be provided through the website.
Payment providers and service providers
We work with selected external partners, such as secure payment processors, to help run our boutique. These providers only have access to your personal information to the extent required to perform their specific duties. Levelled ensures these partners uphold the same privacy standards we demand for our brand.
Sharing information when necessary to operate the store
We take your privacy seriously and only share your data in specific, limited cases: to complete your order through service providers; if the business is sold; or if we are legally required to do so by UK law enforcement. Your personal details are not treated as a commodity to be sold.
How long information may be retained
Levelled keeps your data only for as long as we need it to serve you or to meet our legal record-keeping duties in the UK. Once the data is no longer required for customer service, dispute resolution, or tax purposes, it is securely deleted or anonymised in accordance with our internal data policies.
Customer privacy rights
As a UK resident, you have strong rights regarding your data. You can ask for a copy of what we hold, request corrections, or ask us to delete your records in specific circumstances. You also have the right to object to processing. We respect these rights and handle all requests in a timely manner.
HOW CUSTOMERS CAN CONTACT LEVELLED REGARDING THEIR DATA
LEVELLED is operated by Daniel Sharples under the trading name LEVELLED and is the controller of personal information described in this policy. Contact address: Local Crescent, 4 Hulme Street, Salford, M5 4ZF, United Kingdom. Email: shoplevelled@gmail.com. To exercise your rights or raise a privacy concern, contact us. You also have the right to complain to the UK Information Commissioner’s Office where it is the relevant supervisory authority.
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