PRIVACY POLICY
Information we collect
To process your order at Levelled, we need your full name, email, billing and shipping addresses, and payment details. We also hold information regarding the specific products you buy. If you choose to message us directly for support, we will also keep a record of those specific details provided.
Information customers provide when ordering or contacting us
We gather and store data you enter on our retail site or share via other means. This includes your IP address for security purposes, login names, account passwords, and device connection details. We also maintain a history of your past purchases to help manage your account and offer better service.
How information is used
We process data under strict UK legal grounds: to fulfil our contract with you when you buy designer wear; to comply with legal duties; or when we have your clear permission, such as joining our newsletter. You can withdraw this consent at any time. We never sell your personal information to third parties, ensuring your data remains private and secure.
Processing orders and payments
Our fashion store uses a secure hosting platform to facilitate our sales. Your personal data is stored on protected servers secured by industry-standard firewalls. Every transaction processed through our shop complies with PCI-DSS requirements, ensuring your credit or debit card details are handled safely during your purchase with Levelled.
Delivery and customer support
General contact and order details are shared with our trusted UK couriers to ensure your premium sportswear reaches you safely. We only provide these delivery partners with the specific information required to complete the shipment and will never share more than is absolutely necessary for logistics.
Marketing communications
We may get in touch regarding your account status, to help fix technical issues, or to settle any billing queries. With your consent, we also send out style updates and news about our latest drops. We may also invite you to take part in brief surveys to help us improve the shopping experience at Levelled.
Our website uses cookies to ensure the browsing experience remains smooth and functional for all users. We also use helpful analytics tools to track how visitors navigate our store. This data helps us understand popular trends and fix any site errors, allowing us to enhance the store's performance for our customers.
Payment providers and service providers
We work with selected external partners, such as secure payment processors, to help run our boutique. These providers only have access to your personal information to the extent required to perform their specific duties. Levelled ensures these partners uphold the same privacy standards we demand for our brand.
Sharing information when necessary to operate the store
We take your privacy seriously and only share your data in specific, limited cases: to complete your order through service providers; if the business is sold; or if we are legally required to do so by UK law enforcement. Your personal details are not treated as a commodity to be sold.
How long information may be retained
Levelled keeps your data only for as long as we need it to serve you or to meet our legal record-keeping duties in the UK. Once the data is no longer required for customer service, dispute resolution, or tax purposes, it is securely deleted or anonymised in accordance with our internal data policies.
Customer privacy rights
As a UK resident, you have strong rights regarding your data. You can ask for a copy of what we hold, request corrections, or ask us to delete your records in specific circumstances. You also have the right to object to processing. We respect these rights and handle all requests in a timely manner.
How customers can contact Levelled regarding their data
For any questions about your information or to exercise your rights, please email us directly at shoplevelled@gmail.com. As the data controller, we are responsible for your personal details and are committed to ensuring your shopping experience with us remains secure and transparent.
RETAIL, LEVELLED.
PREMIUM BRANDS.
WITHOUT PREMIUM PRICES.